Medical Office Administrator

Full Time/Part Time: Possible shifts include Mon-Fri 9-5 pm, 10-6 pm or 12-8 pm, and one weekend day 9-2 pm

Job Summary

Explain various health services and products to patients/clients in a confident and reassuring manner.
Guide and introduce patients to receive health team services based on medical and preventative needs.
Provide an excellent client service experience while offering reception, administrative, and assistance to the interprofessional team and patients in a caring, compassionate, tactful, confidential, efficient and supportive manner.
Administrative support and service explanation for primary health care, mental health and rehabilitation health practitioners and patients.
Solicit constructive feedback from patients and clients.
Take on additional initiatives that contribute to the growth of the health team.

Duties and Responsibilities

Understand all health services and products the health team offers. Be able to knowledgeably present, educate, and promote products and services to clients.
Greet and register clients seeking medical attention in person, telephone, or online, including booking and retrieving patient charts according to established policies and procedures.
Perform various medical office administrative tasks such as faxing, scanning, ordering, documenting, working with AI tools, and stocking.

Prepare billings, invoices, receive and process payments for OHIP, WSIB, non-OHIP and other third parties as required and according to established policies and procedures.
Reconcile accounts payable/receivables, and produce summaries, day sheets, and financial statements on a regular and timely basis.
Assist in minor procedures.
Keep the health team centre clean and tidy daily. Weekly light cleaning and inventory stocking.

Education and Qualifications

Eligible to legally work in Ontario.
High school graduate; post-secondary education in university/college in life science or health related field or marketing; or a diploma in medical office assistant preferred.
Understand and appropriate use of medical terminology.
Strong communication, promotion, education, and presentation skills
Previous experience in a medical practice environment is preferred.
Knowledge and ability to navigate the healthcare system for clients seeking care in a primary care setting.
Strong interest in mental health and rehabilitation health services.
Background or knowledge in the field of psychology/counselling an asset.
Ability to multitask, be organized, be meticulous, and be able to work in a fast paced environment with precision, efficiency and speed.
Proficiency in computer skills (desktop, and mobile devices; Windows, word processing, spreadsheets, Google Apps, typing, scanning, email, chat, web interfaces, mobile apps, mail merge and the use of AI tools).
Typing skill: Minimum 40 words per minute, 200 characters per minute.
Proficiency in a second language such as Mandarin, Cantonese, Korean, Farsi, Tagalog, and Spanish is a strong asset.
Previous experience with Oscar EMR is an asset.
Knowledge and understanding of electronic/computer privacy and security issues.
Knowledge of OHIP, WSIB, IFH, extended health insurance and other third party billings is an asset.

Benefits

Contact: Please email a cover letter, resume, and references to careers(at)getwellteam.ca

We will receive applications and contact you further for an interview if you meet preliminary requirements. Thank you for your interest!